Privacy Policy

Effective date: 06 October 2025

Sky Energy Groups Pty Ltd (referred to as “Sky Energy Groups”, “we”, “our”, or “us”) respects your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your information when you engage us for energy upgrades such as heat pump hot water systems, solar PV, battery storage and related services, or when you interact with us via our website and messaging channels, including WhatsApp Business.

1. Who we are and how to contact us

Sky Energy Groups Pty Ltd
A5/2 Westall Rd, Clayton South VIC 3169, Australia
Phone: 1300 954 866
Email: hello@skyenergygroups.com

2. The information we collect

We collect personal information necessary to assess eligibility, provide quotes, arrange installations, claim rebates/energy certificates and deliver customer support. This may include:

• Identity and contact details: name, address, email, phone number.
• Property and usage details: supply address, distributor/retailer, NMI/Meter details, energy usage/ bills, photos for site assessment.
• Eligibility information: household ownership or authority, concession status (if relevant), state-based rebate criteria.
• Installation and service records: product selection, serial numbers, warranties, job notes and signatures.
• Communications data: your enquiries via web forms, phone, email and messaging (including WhatsApp Business).
• Website and device data: cookies and similar technologies for basic site functionality and performance.

3. How we collect information

• Directly from you via our website forms, phone, email or WhatsApp messages.
• When you provide bills or photos for assessments or site inspections.
• From installers and accredited providers who perform works on our behalf.
• From program administrators (e.g., VEU, Solar Victoria, Clean Energy Regulator) as required to verify eligibility or compliance.

4. Why we collect and use information

We use your information to:

• Assess eligibility for government rebates and incentives.
• Provide quotes, schedule installations and deliver products and services.
• Register warranties, lodge certificates/claims and meet compliance obligations.
• Communicate updates, reminders and service notices (including via WhatsApp, if you consent).
• Improve our services, website and customer experience.
• Comply with Australian laws, industry codes, and program rules.

5. Legal bases for processing

We rely on one or more of the following lawful bases, as applicable: your consent, performing a contract or steps prior to entering a contract, compliance with legal obligations, and our legitimate interests in running an efficient and safe energy services business.

6. WhatsApp Business communications

When you provide your mobile number and consent, we may send you messages via the WhatsApp Business API for updates about assessments, quotes, bookings, installation reminders, and support. You can opt out at any time by replying STOP or contacting us via the details above. Message frequency varies. Messaging and data rates may apply. WhatsApp (Meta) may process your phone number, message metadata and device information in accordance with its terms and privacy policy.

7. Disclosure of your information

We may disclose personal information to:

• Licensed installers, electricians and plumbers engaged to perform the works.
• Accredited providers and program administrators (e.g., VEU, Solar Victoria, Clean Energy Regulator) for verification, auditing and compliance.
• Product manufacturers and wholesalers for supply and warranty purposes.
• IT and communications vendors (e.g., website hosting, email, WhatsApp Business API provider) under confidentiality obligations.
• Professional advisers and insurers where reasonably necessary.
• Regulators, law enforcement or courts when required by law.

8. Overseas disclosures

Some service providers or data storage solutions we use may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure recipients handle personal information in accordance with the APPs or comparable safeguards.

9. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse and unauthorised access. Despite these safeguards, no method of transmission or storage is completely secure. If a data breach occurs, we will manage and notify in line with the Notifiable Data Breaches scheme where required.

10. Retention

We keep personal information only as long as needed for the purposes described above or to comply with legal and audit obligations. Typical retention periods include up to 24 months for general enquiries and at least 7 years for installation, warranty and compliance records.

11. Your rights

You may request access to or correction of your personal information. To make a request, contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Cookies and website analytics

Our site may use cookies for essential functionality and to improve performance. You can control cookies through your browser settings. If we use analytics tools, we do so to understand traffic and improve services; these tools may collect de-identified device and usage data.

13. Children

Our services are intended for adult homeowners and businesses. We do not knowingly collect personal information from children under 16 without appropriate consent.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date.